Lachaine vs. Air Transat and Air Canada and als. (covid-19)

Frequently Asked Questions (FAQ)

If I accepted the credit offered by the air carrier, could I still participate in the class action to obtain a refund?

If you have accepted the credit offered by the air carrier, we invite you to register for the class action since we may ask the possibility that members (consumers) may request a refund even if they have agreed to a credit with one of the defendants (Air Canada, Air Transat, Transat Holidays and Air Canada Vacations).

Do I have to register to be part of the class action?

Registration is not a mandatory condition for joining the class action. However, it allows us to communicate with group members and keep them informed of important developments in the file. Also, registration allows us to better establish the case against the defendants.

How can I register?

To register, complete the form available on the Perrier Avocats website.

I made a mistake when filling out the form, what can I do?

If so, please contact us by email ( and we will make the necessary corrections.

The air carrier with which I contracted is not covered by your class action, can I still register?

Yes. We may modify the application to authorize the bringing of the class action to add other defendants. We invite you to complete the registration form available on the Perrier Avocats website and to specify your air carrier in the “comments” section.

Does registration for the class action involve costs?

Members of the class action do not have to advance money as part of a class action.

Class counsel generally accept to be remunerated only on success and according to a percentage agreed in advance with the representative. This percentage will be the same for all members.

The amount of these fees must be approved by the court, which must ensure that it is fair and reasonable.

Will I be eligible for the Compensation Fund for Customers of Travel Agents (FICAV)?

Les membres n’ont pas à avancer de somme dans le cadre d’une action collective.

Les avocats acceptent généralement d’être rémunérés seulement en cas de succès et selon un pourcentage convenu à l’avance avec le représentant qui sera le même pour tous les membres.

Le montant de ces honoraires devra être approuvé par le tribunal qui aura à s’assuré que celui-ci soit juste et raisonnable.

Will I be eligible for the Compensation Fund for Customers of Travel Agents (FICAV)?

Notwithstanding our class action, you can also make a complaint to the FICAV conditionally, in particular, that you have done business with a travel agent holding a Quebec permit.

If you have additional questions, please do not hesitate to contact:

Me Réjean Paul Forget at or 514 336-2769 ext. 203.
Me Christian Azzam at or 514 499-7477